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Evidence Guide: MSS403002 - Ensure process improvements are sustained

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403002 - Ensure process improvements are sustained

What evidence can you provide to prove your understanding of each of the following citeria?

Examine previous improvements

  1. Identify impact of previous process improvements to systems, equipment, operations or products in work area.
  2. Identify improvements that have not met objectives.
Identify impact of previous process improvements to systems, equipment, operations or products in work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify improvements that have not met objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure corrective actions are implemented

  1. Identify corrective actions that can be taken on process improvements that have not met objectives.
  2. Liaise with relevant people associated with the anticipated corrective action.
  3. Obtain any required approvals.
  4. Arrange for the supply of resources.
  5. Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.
  6. Check that self and others in team or work area have required skills for corrective actions.
  7. Monitor implementation of corrective action.
  8. Make required adjustments.
Identify corrective actions that can be taken on process improvements that have not met objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant people associated with the anticipated corrective action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain any required approvals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for the supply of resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that self and others in team or work area have required skills for corrective actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of corrective action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make required adjustments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify systems support improvement

  1. Verify procedures reflect improvements.
  2. Check that training and assessment activities in team or work area reflect improvements.
  3. Liaise with relevant people to ensure their support of the new or modified system/s.
Verify procedures reflect improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that training and assessment activities in team or work area reflect improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant people to ensure their support of the new or modified system/s.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit the change

  1. Determine an appropriate audit period/cycle.
  2. Agree relevant measures/indicators for the improvement.
  3. Measure performance at agreed times using agreed measures.
  4. Investigate causes of under-performance.
  5. Take appropriate corrective action to improve performance.
  6. Re-audit the improvement on an agreed basis.
Determine an appropriate audit period/cycle.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree relevant measures/indicators for the improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure performance at agreed times using agreed measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate causes of under-performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate corrective action to improve performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-audit the improvement on an agreed basis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Examine previous improvements

1.1

Identify impact of previous process improvements to systems, equipment, operations or products in work area.

1.2

Identify improvements that have not met objectives.

2

Ensure corrective actions are implemented

2.1

Identify corrective actions that can be taken on process improvements that have not met objectives.

2.2

Liaise with relevant people associated with the anticipated corrective action.

2.3

Obtain any required approvals.

2.4

Arrange for the supply of resources.

2.5

Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.

2.6

Check that self and others in team or work area have required skills for corrective actions.

2.7

Monitor implementation of corrective action.

2.8

Make required adjustments.

3

Verify systems support improvement

3.1

Verify procedures reflect improvements.

3.2

Check that training and assessment activities in team or work area reflect improvements.

3.3

Liaise with relevant people to ensure their support of the new or modified system/s.

4

Audit the change

4.1

Determine an appropriate audit period/cycle.

4.2

Agree relevant measures/indicators for the improvement.

4.3

Measure performance at agreed times using agreed measures.

4.4

Investigate causes of under-performance.

4.5

Take appropriate corrective action to improve performance.

4.6

Re-audit the improvement on an agreed basis.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Examine previous improvements

1.1

Identify impact of previous process improvements to systems, equipment, operations or products in work area.

1.2

Identify improvements that have not met objectives.

2

Ensure corrective actions are implemented

2.1

Identify corrective actions that can be taken on process improvements that have not met objectives.

2.2

Liaise with relevant people associated with the anticipated corrective action.

2.3

Obtain any required approvals.

2.4

Arrange for the supply of resources.

2.5

Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.

2.6

Check that self and others in team or work area have required skills for corrective actions.

2.7

Monitor implementation of corrective action.

2.8

Make required adjustments.

3

Verify systems support improvement

3.1

Verify procedures reflect improvements.

3.2

Check that training and assessment activities in team or work area reflect improvements.

3.3

Liaise with relevant people to ensure their support of the new or modified system/s.

4

Audit the change

4.1

Determine an appropriate audit period/cycle.

4.2

Agree relevant measures/indicators for the improvement.

4.3

Measure performance at agreed times using agreed measures.

4.4

Investigate causes of under-performance.

4.5

Take appropriate corrective action to improve performance.

4.6

Re-audit the improvement on an agreed basis.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, on two (2) or more occasions to:

identify previous improvements that have not met objectives

identify action which will correct this without adverse impact on other areas

audit and validate the improvement from the change.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

muda and its causes

processes and procedures for the organisation relevant to the work area

poka yoke, baka yoke and similar sustaining approaches

measures of performance relevant to the work area and the improvement.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

A change aimed at reducing muda (waste) will be an improvement in one or more of:

systems/processes

equipment

operations/practices

products.

Customers include one or more of:

internal customers

external customers

final customers.

Suppliers include one or more of:

internal suppliers

external suppliers

ultimate source of process inputs(e.g. raw materials).

Systems include all of:

equipment/plant

systems/processes

procedures and work practices.

Resources include all of:

equipment

modifications

consumables

people

suitable work area

time

money (expense/capital).

Procedures (written, verbal, visual, computer based, etc.) include one or any combination of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Techniques for sustaining improvements include one or more of:

techniques for preventing mistakes by designing the operations process, equipment and tools so that an operation cannot be performed incorrectly (e.g. baka-yoke)

techniques that generate warning signals where a mistake is about to be performed (poka-yoke)

use of technology so that it is impossible to do the job any other way

changes to process or procedures or other changes to the operations system which, if followed, will sustain the change.

Measuring performance includes one or more of:

personally taking measurements

arranging for measurements to be taken/made by appropriate personnel.